Frequently Asked Questions
A. We offer the exact same satellite television systems you’d get from DIRECTV or Dish Network, but we’re a local company. When you purchase satellite television, DIRECTV or Dish Network you are buying both a product and a service. The product is the standard equipment available from any DIRECTV and Dish Network provider and includes a dish antenna, receivers, and television programming. The service is the installation, set-up, and on-going support, and our service is what makes an Orion Satellite unique. Service from an Orion Satellite means consistent local support, attention to detail, reliability, dependability, responsibility, and accountability.
A. No. We offer the same great prices and sales.
A. The reliability and quality of satellite television is dependent on the quality and care put into the installation and set-up process. An Orion Satellite guarantees a quality viewing experience!
A. When you sign up with Dish Network through an Orion Satellite we are investing in you by installing the equipment at your home. An 24 month commitment offsets this cost, and allows us to keep the up front price low.
A. Yes, with no exceptions. Our CCB license number is 177513, and we carry $500,000 liability insurance from State Farm Insurance. We have never had any claims, nor do we expect to, but you can rest assured that we help you continue to protect the investment you have in your home.
A. When you move, leave your satellite dish at your old residence, but take your receivers and remote controllers with you. an Orion Satellite will come to your new residence, and mount a new satellite antenna, run cable to your systems and get you up and running again. Each customer is entitled to one (1) free relocation each calendar year.
A. Yes! This is extremely important. Only installation services done during the initial installation period are free. If you decide weeks or months into your service to change receivers (including upgrades to HD service) or TV locations, there will be additional service charges involved. If you have any questions, an Orion Satellite is happy to help you decide what set-up will serve you best.
A. Absolutely. Since there may be physical modifications to your building, it is wise to double check that this is okay with your landlord.
A. Absolutely! As long as you have access to electricity (generator), you don’t have to miss your favorite satellite programming to enjoy the great outdoors.
A. A site survey is a no-cost, no-commitment pre-installation visit to your home. An Orion Satellite will answer any questions that you might have. We encourage you to schedule a site survey before you purchase an Orion Satellite service so that there will be no surprises on installation day and so that we can begin developing a personal relationship with you.
A. Unlike most companies, not only will an Orion Satellite technicians gladly hook up any VCRs, DVD players, sound systems, etc that you have in your home, we’ll provide this service free of charge!
A. Current satellite technology is able to function during bad weather, but only if it is installed properly. When you get Dish Network through an Orion Satellite you are also buying our quality guaranteed service.
A. No! Satellite receivers do not need to be connected to phone lines in order to operate effectively.
A. Yes. Dish antennas will be expertly installed to point directly to satellites in stationary orbit. In western Oregon this means that they will have to be pointed in an almost due south direction.
Service Benefits and Add-Ons
A. Parental controls are simple to set-up. You can lock out channels or groups of channels according to ratings. We will be glad to help you set these up.
A. DVR stands for Digital Video Recorder. With a DVR you can record up to two shows simultaneously, pause live TV, and project “picture-in-picture” regardless of how old your television is.